National GP Patient Survey
The GP Patient Survey is a national scheme run by NHS England. It aims to assess patients' experiences of the access and quality of care they receive from their GP Practice, as well as dentists and out-of-hours services.
The results for the survey for 2012-13 have now been published, and we are delighted to say that our results are generally very positive.
92% of patients who responded said that they found our receptionists helpful, with 54% saying they were very helpful. 80% of people who responded said that they found their experience of making an appointment good.
85% of responders said that our GPs were good or very good at giving them enough time during consultations, and 75% said the GPs were good or very good at involving them in decisions about their care.
The survey has identified some areas for possible improvement. While 67% of people who responded said they found it easy to get through to someone at our surgery on the phone, this figure could still be higher and we are always looking into ways of improving the lines of communication between ourselves and our patients. 73% of responders said that they waited from 5 to 15 minutes after their appointment time to be seen.
Overall, 86% of the people who responded said they would recommend our GP surgery to someone who had just moved to the area.
Click here for the full results for Bowling Hall Medical Practice
Click here to find out more about the GP Patient Survey