NHS England works with NHS staff, patients, stakeholders and the public to improve the health outcomes for people in England.
The main aim of NHS England is to improve the health outcomes for people in England.
Central to their ambition is to place the patients and the public at the heart of everything they do.
Securing Excellence in Commissioning Primary Care
From April 2013, NHS England has taken on many of the functions of the former primary care trusts (PCTs) with regard to the commissioning of primary care health services, as well as some nationally-based functions previously undertaken by the Department of Health.
The new arrangements comprise a single operating model for the commissioning of primary care services, which up until now has been done differently by PCTs and their predecessors. The operating model describes the system by which we will use the £12.6bn the NHS spends on commissioning primary care to secure the best possible outcomes. In time, through this new system, NHS England will develop the future strategy for primary care.
The benefits they hope to achieve from this change are:
- Greater consistency and fairness in access and provision for patients, with an end to unjustifiable variations in services and a reduction in health inequalities
- Better health outcomes for patients as primary care clinicians are empowered to focus on delivering high quality, clinically-effective, evidence-based services
- Greater efficiencies in the delivery of primary care health services through the introduction of standardised frameworks and operating procedures.
Comments and complaints about a GP Practice
NHS England has also taken over some of the responsibilitie of PALS (Patient Advice and Liaison Service), which no longer exists.
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. NHS England is the place to contact if you have concerns about a GP Practice. They ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
NHS England also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Find out more
If you would like more information about NHS England, the functions it is intended to provide and the standards it should strive to achieve , follow this link.